Refund Policy

Before your website is published, you can cancel within 7 days of payment and get everything back. After it is published, the product has been delivered and we do not refund it, unless something went wrong on our side.

You are entitled to a full refund if:

• You cancel within 7 days of payment and your website has not yet been published.
• We were building the site for you and failed to publish it within 7 days of receiving your payment and your content, for reasons within our control.
• You were charged in error, or charged twice.
• We decline or cannot fulfil your order.

We do not refund:

• A website that has been published. Publishing delivers the product, and it is personalized to you, so it cannot be resold or reused.
• An access period that has already run, or been partly used, where you simply change your mind later.
• Custom domain registration fees once the domain has been registered. Those are paid to the domain registry on your behalf and we cannot recover them, though the rest of your order may still qualify.
• Accounts suspended or terminated for breaching our Terms of Service.

None of this affects rights you have under Philippine consumer law, which apply regardless of what this page says.

The guest photo gallery follows the same rule as the website: fully refundable until the site is published, and not afterwards. A custom domain is refundable up until we register the domain, since that is the point at which the cost becomes ours to bear.

Downtime is not refunded. If your published site is unavailable for a continuous period for reasons within our control, we extend your access period by the length of the outage instead. This is set out in section 12 of our Terms of Service.

Email support@vemoments.com with the email address you used to order and, if you have it, your order reference. Tell us briefly what happened.

We reply within two business days. Approved refunds are returned by the same method you paid with, and typically take a few working days to appear depending on your bank or wallet provider.

Contact us first and we will look at it again. If we still cannot agree, you retain every right available to you under Philippine law, including complaining to the Department of Trade and Industry.