Terms of Service

VEmoments is operated by VEmoments. In these Terms, “we”, “us” and “VEmoments” mean that business, and “you” means the person or couple using the service.

VEmoments is a wedding website builder and RSVP platform. It lets couples choose a template, customize their wedding details, publish a wedding website, and manage RSVPs from a dashboard.

We provide software and hosting. We are not a wedding planner, and we are not involved in your wedding itself.

You are responsible for the accuracy of your account information and for keeping your login credentials secure. You are responsible for all activity that happens under your account. Tell us promptly if you believe someone else has gained access to it.

Each package includes access for a stated period, currently one or two years depending on the package you choose. The access period starts on the date we confirm your payment.

Launch prices are promotional and may change for future customers. Add-ons such as a custom domain, guest photo gallery, and access extensions are billed separately as described at checkout. Prices are in Philippine pesos.

Orders are submitted for review rather than charged immediately. When you submit an order, we contact you with payment instructions, normally within two business days. Your order is confirmed, and your access period begins, only once we have received and verified your payment.

Submitting an order does not by itself create an obligation on either side. We may decline an order, in which case you pay nothing.

Where we are building or publishing the site for you, we will publish it within 7 days of your payment being confirmed and of you providing everything we need, including your text, photos, and wedding details.

That period pauses while we are waiting on information or materials from you, and resumes when we receive them. If we miss the deadline for reasons within our control, you may request a full refund.

Many customers build and publish their own site from the dashboard. In that case publication happens whenever you choose, and this section does not apply.

You may cancel and receive a full refund within 7 days of payment, provided your website has not yet been published. Once a site is published, the product has been delivered and fees are non-refundable, except where a refund is required by law or where we have failed to deliver as described in section 6.

Full details, including add-ons and how to request a refund, are in our Refund Policy, which forms part of these Terms.

Every package includes a VEmoments address such as vemoments.com/your-names. A custom domain is an optional paid add-on, subject to the domain being available. Domain registration is handled by our team on your behalf and is governed in addition by the rules of the domain registry concerned.

Domain registration fees are paid to third parties on your behalf and are not refundable once the domain has been registered, since we cannot recover them.

You own the content you add to your wedding website. You grant us a limited, non-exclusive licence to host, store, adapt for display, and publish that content for the purpose of operating your website and providing the service.

You confirm that you hold the necessary rights to everything you upload, including photographs, text, and music. Photographs taken by a professional photographer are typically owned by the photographer, and it is your responsibility to confirm you may publish them.

Your guest list and the RSVP responses you collect are your data. For the purposes of the Data Privacy Act of 2012, you are the personal information controller for that data and we act as your personal information processor: we hold and process it on your instructions, in order to run your website and RSVP form.

You are responsible for collecting and using guest information lawfully and only for wedding-related purposes. We handle it in line with our Privacy Policy.

You agree not to use VEmoments to:

• Upload unlawful, harmful, or infringing content.
• Impersonate others or misrepresent your identity.
• Attempt to disrupt, abuse, overload, or gain unauthorized access to the service or to another customer’s site.
• Resell or redistribute the service without our written consent.

We may suspend a site that breaches this section, and where the breach is serious we may do so without notice.

We work to keep VEmoments available and reliable, and we take regular backups. The service is nonetheless provided on an “as is” and “as available” basis, without warranties of any kind. We do not promise that the service will be uninterrupted or error-free.

If your published site is unavailable for a continuous period for reasons within our control, we will extend your access period by the length of that outage. That is your remedy for downtime.

The service depends on third parties, including our hosting provider, payment providers, email providers, and domain registries. Interruption or failure caused by any of them is outside our control and is not a breach of these Terms by us.

We cannot and do not guarantee that your website, RSVP form, or guest photo gallery will be available on any particular date, including your wedding day.

Your wedding does not depend on us, and you should not rely on the service for anything essential to it. We are not responsible for any loss, cost, disappointment, or distress connected with your wedding, including guests not receiving information, RSVPs not being received, or photographs not being uploaded or displayed.

To the maximum extent permitted by law, our total liability to you for all claims arising out of or connected with the service, whether in contract, tort, or otherwise, is limited to the total amount you have actually paid us in the twelve months before the claim arose.

We are not liable for indirect, incidental, special, or consequential losses, nor for loss of profit, loss of opportunity, loss of data, or emotional distress, even if we were told such losses were possible.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for fraud or for wilful misconduct.

You will indemnify us against any claim, loss, or cost we suffer arising from content you upload, from your use of the service in breach of these Terms, or from your handling of guest data. This includes claims by a photographer, a musician, or a guest.

We are not liable for any failure or delay caused by events outside our reasonable control, including natural disasters, typhoons, earthquakes, fire, flood, power or internet failure, government action, civil unrest, epidemics, or the failure of a third-party provider.

When your access period ends, your website may be unpublished unless you extend access. We will give you reasonable notice before that happens, and a reasonable opportunity to export your RSVP data.

We may suspend or terminate accounts that breach these Terms. You may stop using the service at any time; stopping does not on its own entitle you to a refund.

We may update these Terms from time to time. The version in force when you purchased continues to govern that purchase. For ongoing use of the service, continued use after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from them or from the service will be brought exclusively before the competent courts of the Philippines, and you and we both consent to that venue.

Before starting proceedings, please contact us so we can try to resolve the matter directly. Most problems are settled that way.

If any provision of these Terms is found unenforceable, the rest remains in force and the unenforceable provision applies to the maximum extent permitted. Our failure to enforce a provision is not a waiver of it.

These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between us about the service. You may not transfer your rights under them without our consent; we may transfer ours if the business is sold, without reducing your rights.

Questions about these Terms? Email us at support@vemoments.com.